Fridge-freezer · useful observations
Two compartments deserve two observations.
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
If a warning disappears
Write it down when safely visible. The wording and full model are more useful than a remembered number from another appliance.
For a fitted appliance
Mention the cabinet front, plinth and adjacent units that apply. Leave the appliance connected and in place while asking about work suitability.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.