Fridge-freezer · useful observations
Two compartments deserve two observations.
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
There is a new sound
Use ordinary words such as scrape, thud, buzz or rattle and say when it starts. Stop use where sound comes with burning, smoke, leaking electrics or unsafe movement.
When requesting access
Explain only restrictions that apply to the actual property: entry systems, steps, narrow access or an integrated fitting. Do not dismantle anything for a photograph.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
Your Sutton at Hone enquiry
Use the complete service postcode for your Sutton at Hone address. DA4 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.