Fridge-freezer · Focused observation
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
Model and requested work checked before an appointment is agreed.
How this relates to your fridge-freezer
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Keep evidence and assumptions apart
Describe what you saw during ordinary use, then retain the complete model. An observation can help frame an assessment but does not establish which part is faulty.
When to stop demonstrating
Do not repeat a cycle to recreate smoke, tripping, burning, unsafe movement or leakage near electrical parts. Keep connected equipment in place and do not remove covers.
Your product, your place
Find your repair guide.
Three choices take you to the relevant appliance and locality information.