Fridge-freezer · useful observations
Two compartments deserve two observations.
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
A code or symbol is showing
Copy the entire display, including punctuation, letters and leading zeroes. Product families can interpret similar codes differently; the full model belongs beside the warning.
If a warning disappears
Write it down when safely visible. The wording and full model are more useful than a remembered number from another appliance.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Your Horton Kirby enquiry
Use the complete service postcode for your Horton Kirby address. DA4 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.