Fridge-freezer · useful observations
Two compartments deserve two observations.
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
If the fault is occasional
Keep a short account of a few normal uses, with settings and results. An intermittent failure can need a different assessment from a consistent one.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Your Hextable enquiry
Use the complete service postcode for your Hextable address. BR8 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.