Enquiry preparation
Fridge-freezer: agree permission and entry
For a fridge-freezer enquiry: Establish the appliance owner, the person authorising work and who will provide access. Have these arrangements ready alongside the address before requesting attendance.
Model and requested work checked before an appointment is agreed.
Apply this to your product
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Why the detail helps
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before an appointment is agreed
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.