Fridge-freezer · Focused observation
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
Model and requested work checked before an appointment is agreed.
How this relates to your fridge-freezer
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Keep evidence and assumptions apart
Describe what you saw during ordinary use, then retain the complete model. An observation can help frame an assessment but does not establish which part is faulty.
When to stop demonstrating
Do not repeat a cycle to recreate smoke, tripping, burning, unsafe movement or leakage near electrical parts. Keep connected equipment in place and do not remove covers.
Your product, your place
Find your repair guide.
Three choices take you to the relevant appliance and locality information.