Fridge-freezer · useful observations
Two compartments deserve two observations.
Tell us how the upper and lower compartments differ. Standard domestic non-sealed-system enquiries are assessed individually; American-style and side-by-side work is excluded.
Only one compartment seems affected
Record the fridge and freezer observations separately. Air circulation and controls may be relevant assessment areas; compressor, regassing and sealed-circuit work are outside scope.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
Before discussing a part
Describe the evidence first. A symptom can have several causes, and buying a component from a generic description may not resolve the actual problem.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
Your Otford enquiry
Use the complete service postcode for your Otford address. TN14 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.