Vacuum cleaner · useful observations
Power, suction and brush movement.
Identify the corded, cordless or robot product and explain which function changed. Ask about the actual model and requested work before assuming it can be accepted.
Suction has fallen away
Keep brush movement, warning lights and power behaviour in the description. Use only the product’s normal user-care instructions; do not open electrical or battery housings.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
When one setting still works
Describe the affected setting and the ordinary setting that still responds. Do not keep trying alternatives if there is a smell, smoke, tripping or unsafe movement.
If the fault is occasional
Keep a short account of a few normal uses, with settings and results. An intermittent failure can need a different assessment from a consistent one.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.