Vacuum cleaner · useful observations
Power, suction and brush movement.
Identify the corded, cordless or robot product and explain which function changed. Ask about the actual model and requested work before assuming it can be accepted.
Suction has fallen away
Keep brush movement, warning lights and power behaviour in the description. Use only the product’s normal user-care instructions; do not open electrical or battery housings.
The problem comes and goes
A short record of the programme, time into use and warning is helpful. An appliance working once between failures does not establish that the underlying problem has gone.
When requesting access
Explain only restrictions that apply to the actual property: entry systems, steps, narrow access or an integrated fitting. Do not dismantle anything for a photograph.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Your Sevenoaks enquiry
Use the complete service postcode for your Sevenoaks address. TN13 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.