Enquiry preparation
Vacuum cleaner: read the whole rating label
For a vacuum cleaner enquiry: Use paperwork or a label that is safely visible in the normal fitted position. Copy product suffixes and service references as well as the large brand name.
Model and requested work checked before an appointment is agreed.

Apply this to your product
Identify the corded, cordless or robot product and explain which function changed. Ask about the actual model and requested work before assuming it can be accepted.
Why the detail helps
The vacuum cleaner reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before an appointment is agreed
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.