CDA Washer-dryer · useful observations
Wash trouble or drying trouble?
Explain which half of the combined appliance changed. A successful wash followed by damp drying needs a different account from a drum that never drains.
The wash ends but drying disappoints
State the dry-only or combined selection and approximate load. Drying airflow, temperature control and load handling can be relevant; first establish that drainage completed normally.
The problem comes and goes
A short record of the programme, time into use and warning is helpful. An appliance working once between failures does not establish that the underlying problem has gone.
When requesting access
Explain only restrictions that apply to the actual property: entry systems, steps, narrow access or an integrated fitting. Do not dismantle anything for a photograph.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
For the CDA label
Keep the exact CDA product reference and any safely visible service or serial reference alongside the washer-dryer symptom. The badge is not a promise of parts availability or acceptance of every model.
Your Farningham enquiry
Use the complete service postcode for your Farningham address. DA4 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.