Washer-dryer · Focused observation
There is a new sound
Use ordinary words such as scrape, thud, buzz or rattle and say when it starts. Stop use where sound comes with burning, smoke, leaking electrics or unsafe movement.
Model and requested work checked before an appointment is agreed.
How this relates to your washer-dryer
Explain which half of the combined appliance changed. A successful wash followed by damp drying needs a different account from a drum that never drains.
Keep evidence and assumptions apart
Describe what you saw during ordinary use, then retain the complete model. An observation can help frame an assessment but does not establish which part is faulty.
When to stop demonstrating
Do not repeat a cycle to recreate smoke, tripping, burning, unsafe movement or leakage near electrical parts. Keep connected equipment in place and do not remove covers.
Your product, your place
Find your repair guide.
Three choices take you to the relevant appliance and locality information.