Washer-dryer · useful observations
Wash trouble or drying trouble?
Explain which half of the combined appliance changed. A successful wash followed by damp drying needs a different account from a drum that never drains.
The wash ends but drying disappoints
State the dry-only or combined selection and approximate load. Drying airflow, temperature control and load handling can be relevant; first establish that drainage completed normally.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
If someone else uses the appliance
Ask them for the last setting and any display message they observed. Keep the original observation separate from a later interpretation.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Your St Mary Cray enquiry
Use the complete service postcode for your St Mary Cray address. BR5 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.