Washer-dryer · useful observations
Wash trouble or drying trouble?
Explain which half of the combined appliance changed. A successful wash followed by damp drying needs a different account from a drum that never drains.
The wash ends but drying disappoints
State the dry-only or combined selection and approximate load. Drying airflow, temperature control and load handling can be relevant; first establish that drainage completed normally.
A code or symbol is showing
Copy the entire display, including punctuation, letters and leading zeroes. Product families can interpret similar codes differently; the full model belongs beside the warning.
When one setting still works
Describe the affected setting and the ordinary setting that still responds. Do not keep trying alternatives if there is a smell, smoke, tripping or unsafe movement.
If someone else uses the appliance
Ask them for the last setting and any display message they observed. Keep the original observation separate from a later interpretation.
Your Crockenhill enquiry
Use the complete service postcode for your Crockenhill address. BR8 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.