Cookology Hob · useful observations
Keep the affected cooking zone in view.
Describe one zone or the whole hob, the control response and any exact warning. For induction, include the pan-related observation from normal use.
One cooking zone behaves differently
Say whether other zones respond in ordinary use and copy the affected zone warning. With induction, note any pan-recognition behaviour; do not repeatedly test a hob that trips.
The panel seems lifeless
Distinguish a completely dark display from a lit panel that ignores a command. Mention any previous trip or interruption without opening housings or attempting live electrical tests.
If someone else uses the appliance
Ask them for the last setting and any display message they observed. Keep the original observation separate from a later interpretation.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
For the Cookology label
Keep the exact Cookology product reference and any safely visible service or serial reference alongside the hob symptom. The badge is not a promise of parts availability or acceptance of every model.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.