Cookology Hob · useful observations
Keep the affected cooking zone in view.
Describe one zone or the whole hob, the control response and any exact warning. For induction, include the pan-related observation from normal use.
One cooking zone behaves differently
Say whether other zones respond in ordinary use and copy the affected zone warning. With induction, note any pan-recognition behaviour; do not repeatedly test a hob that trips.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
For the Cookology label
Keep the exact Cookology product reference and any safely visible service or serial reference alongside the hob symptom. The badge is not a promise of parts availability or acceptance of every model.
Your Farningham enquiry
Use the complete service postcode for your Farningham address. DA4 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.