Washing machine · useful observations
From wash day to a useful repair request.
Start with the last wash: did water enter, did the drum turn, and was water left afterwards? Record any warning before discussing the next step.
Clothes are wet after draining
Explain whether the water went away before the missed spin. Load sensing, drive behaviour or controls may need assessment; wet laundry alone does not prove the motor has failed.
The problem comes and goes
A short record of the programme, time into use and warning is helpful. An appliance working once between failures does not establish that the underlying problem has gone.
If someone else uses the appliance
Ask them for the last setting and any display message they observed. Keep the original observation separate from a later interpretation.
Before sending photographs
Show the normal fitted position and an accessible display. Avoid people, private documents and unrelated personal details in the frame.
Your Sutton at Hone enquiry
Use the complete service postcode for your Sutton at Hone address. DA4 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.