Washing machine · useful observations
From wash day to a useful repair request.
Start with the last wash: did water enter, did the drum turn, and was water left afterwards? Record any warning before discussing the next step.
Clothes are wet after draining
Explain whether the water went away before the missed spin. Load sensing, drive behaviour or controls may need assessment; wet laundry alone does not prove the motor has failed.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
If the fault is occasional
Keep a short account of a few normal uses, with settings and results. An intermittent failure can need a different assessment from a consistent one.
If the appliance was recently moved
Mention the change and what happened afterwards. A sequence of events is useful context, but it is not proof of a particular failed part.
Your Otford enquiry
Use the complete service postcode for your Otford address. TN14 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.