Fridge · useful observations
A useful account of changed cooling.
Record the display, door closure and visible ice without removing panels. Work enquiries concern suitable standard domestic products and exclude the sealed refrigerant circuit.
Food storage feels warmer than usual
Report the actual display and any safely visible thermometer reading, keeping the times separate. Airflow or control issues may require assessment; this does not confirm a sealed-system fault.
Water or liquid appears outside
Describe the first visible location and the stage of ordinary use. Do not tilt connected equipment to find a leak; stop use if liquid reaches electrical equipment.
When the problem first appeared
Record whether the change began at the start, during use or after completion. Those stages give the team a clearer starting point than a suspected component.
If someone else uses the appliance
Ask them for the last setting and any display message they observed. Keep the original observation separate from a later interpretation.
Your Otford enquiry
Use the complete service postcode for your Otford address. TN14 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.