Freezer · useful observations
Keep the temperature warning in context.
Mention any alarm, visible frost and recent change in use. Do not chip ice or apply improvised heat to uncover an inaccessible label.
Ice is building in a different place
Describe where it can be seen and whether the door closes normally. Do not chip the ice or dismantle liners. Door sealing and ordinary defrost/control observations can be useful context.
There is a new sound
Use ordinary words such as scrape, thud, buzz or rattle and say when it starts. Stop use where sound comes with burning, smoke, leaking electrics or unsafe movement.
When one setting still works
Describe the affected setting and the ordinary setting that still responds. Do not keep trying alternatives if there is a smell, smoke, tripping or unsafe movement.
If the fault is occasional
Keep a short account of a few normal uses, with settings and results. An intermittent failure can need a different assessment from a consistent one.
Your Swanley enquiry
Use the complete service postcode for your Swanley address. BR8 is a broad postal reference, not a service boundary. Explain the actual fitting and access; a locality guide is not a branch or a confirmed booking.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.