Enquiry preparation
Washer-dryer: keep a short fault diary
For a washer-dryer enquiry: Record a few ordinary occurrences with the programme and stage. Do not deliberately recreate smoke, tripping, leakage near electricity or uncontrolled movement for a video.
Model and requested work checked before an appointment is agreed.
Apply this to your product
Explain which half of the combined appliance changed. A successful wash followed by damp drying needs a different account from a drum that never drains.
Why the detail helps
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before an appointment is agreed
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.