Independent brand guide
Your John Lewis product, properly identified.
Keep the full John Lewis reference and tell us which function changed. Product names help identify an enquiry; they do not guarantee parts or acceptance.
Model and requested work checked before an appointment is agreed.
A label is more useful than a range name
Copy the complete John Lewis model, including suffixes and any product or service code. Use existing paperwork where a label is inaccessible without moving equipment.
Select your John Lewis appliance
Keep the product and observation together
A warning on one John Lewis family can mean something different on another. The team needs the actual appliance and behaviour before discussing possible work.
Your product, your place
Find your repair guide.
Three choices take you to the relevant appliance and locality information.