Tumble dryer · useful observations
What happened to the last load?
Give the dryer technology and chosen programme, then describe the finished laundry or early stop. A timer result and a sensor result can differ.
The problem comes and goes
A short record of the programme, time into use and warning is helpful. An appliance working once between failures does not establish that the underlying problem has gone.
The cycle or function cuts short
Keep the last completed stage, selected setting and any message together. A stop during heating differs from a stop before filling. Avoid repeated restarts just to reproduce the fault.
If a warning disappears
Write it down when safely visible. The wording and full model are more useful than a remembered number from another appliance.
When requesting access
Explain only restrictions that apply to the actual property: entry systems, steps, narrow access or an integrated fitting. Do not dismantle anything for a photograph.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.