Cooker hood · useful observations
Extraction and lighting tell different stories.
Say which fan speeds respond and whether the lights work. A recirculating hood and an externally ducted one have different airflow arrangements.
The fan runs but airflow has changed
Distinguish the motor sound from the amount of extraction. The model, filter arrangement and ducted or recirculating installation help frame the enquiry without removing the hood.
A code or symbol is showing
Copy the entire display, including punctuation, letters and leading zeroes. Product families can interpret similar codes differently; the full model belongs beside the warning.
When one setting still works
Describe the affected setting and the ordinary setting that still responds. Do not keep trying alternatives if there is a smell, smoke, tripping or unsafe movement.
When a request needs authority
Agree who owns the appliance and who can approve work before asking for a visit. Keep access and authorisation arrangements with the address.
Agree the next step with the team
Call 0800 037 4915 or prepare a request with the model and observations. Suitable work, charges and Monday–Thursday visits are agreed for the individual enquiry.